Jana Kuricová | General Terms and Conditions

General terms and conditions

of providing coaching services

Coaching service provider
The coaching service provider is:

Business name: Ing. Jana Kuricová
Place of business: Grösslingová 67,
811 09 Bratislava-Staré Mesto
Certificate number: 54 487 129
Tax number: 1086247294
Registration: Trade register of the District Office Bratislava,
Trader register number: 110-311879
E-mail: executive@janakuricova.com
Tel. contact: +421 944 922 844

(hereinafter referred to as len „Coach“).

The coach holds the Advanced Coaching Skills certification from the Results & Emotions coaching school in Prague, Czech Republic. This certification fully respects the coaching competencies defined by the International Coach Federation (ICF). The coach has completed at least 76 hours of training, has at least 140 hours of coaching experience, has undergone mentoring and passed all exams required to obtain such a certificate.
When providing services, the coach adheres to the ICF Code of Ethics, which is available in Slovak at this link.
General terms and conditions and their application
The Coach issues these general terms and conditions for the provision of coaching services (hereinafter referred to as the “GTC”), which form an integral part of any contract for the provision of coaching services (hereinafter referred to as the “Contract”) concluded between the Coach and the customer, who may be any natural or legal person (hereinafter referred to as the “Customer”).
The GTC apply to the provision of coaching services, and together with all other written documents and oral agreements concluded between the Coach and the Client in connection with the provision of such services, they define the content of the contractual relationship between the Coach and the Client.
If the Coach and the Client conclude a separate written contract, the subject of which will be the provision of coaching services, their rights and obligations will be governed by the provisions of these GTC only to the extent that they are not regulated in the written contract. In the event of any conflict between the provisions of the written contract and these GTC, the provisions of the contract shall prevail over the provisions of the GTC.
Subject of performance and method of performance
The subject of the performance provided by Coach, in accordance with the trade license, is the activity of business, organizational and economic advisors – consulting, advisory, training and coaching services in the field of human resources development, with a focus on coaching services in the field of human resources development (hereinafter referred to as “Coaching“).
The Coach undertakes to personally provide Coaching services to the Client (or a person designated by him) for the purpose of achieving specific and agreed goals set on the basis of mutual consultation between the Coach and the Client (or a person designated by him), in a series (hereinafter referred to as the “Coaching Period”) of regular conversations or meetings with the Client (or a person designated by him) (hereinafter referred to as the “Meeting”) under the agreed terms and conditions and the Client undertakes to pay the Coach a fee in the agreed amount for these Coaching services. For the avoidance of doubt, one (1) Coaching Period refers to one (1) agreed goal or one (1) group of agreed Coaching goals.
Meetings may take place by telephone or other electronic means of communication (internet communication platforms – e.g. Teams, Zoom), but mainly in person at the Coach’s place of business or at another suitable location agreed upon by the Coach and the Client (or a person designated by him).
The length of one (1) Session is sixty (60) minutes, unless the Coach agrees otherwise with the Client.
The Client (or a person designated by him) is obliged to arrive on time for the meeting. If the Client (or a person designated by him) does not arrive on time for the Meeting, the Coach is entitled to the full agreed amount of remuneration for the Meeting.
If the Client (or the person designated by him) does not appear at the Meeting at all without notifying the obstacles to participation according to the following point of the GTC, the Coach is entitled to charge:

– 50 % of the fee for the Meeting if the Client (or the person designated by him) does not appear at the Meeting for the second time during the Coaching Period,

– 100% of the fee for the Meeting if the Client (or the person designated by him) does not appear at the Meeting more than twice during the Coaching Period; in such a case, the Coach is also entitled to withdraw from the Contract and not provide the Coaching service any further.

The Coach and the Client (or the person designated by him/her) always agree in advance, usually at the end of the previous Meeting, on the date and, if applicable, the location of the upcoming Meeting. The Coach and the Client (or the person designated by him/her) are obliged to inform each other of any obstacles preventing them from attending the agreed Meeting, no later than 24 hours before the date of the Meeting; in such a case, the Coach and the Client (or the person designated by him/her) will agree on a new date (or location) for the next Meeting.
Course of the Meeting/Coaching
The Coach undertakes to perform Coaching conscientiously, with due professional care and with maximum use of his/her knowledge and skills in the field of Coaching.
During the Meeting, the Client (or a person designated by him) may experience states of emotional and/or physical stress, therefore the Client (or a person designated by him) is obliged to prepare for the Meeting so that he has sufficient physical, psychological and mental strength at the time of its holding.
The Client (or the person designated by him) is obliged to prepare for individual Meetings and to carry out all tasks (actions) agreed upon with the Coach during the Coaching Period. If the Client (or the person designated by him) is unable to complete these tasks (actions), he is obliged to inform the Coach about this fact without undue delay. If the Client (or the person designated by him) refuses to complete these tasks (actions) without reason, the Coach is entitled to withdraw from the Contract and no longer provide Coaching services.
Liability and warranties
The Coach provides Coaching services independently, at his own expense and under his own responsibility.
The Coach is in no way liable for any damage or other property or non-property loss that the Client (or a person designated by him) may incur in connection with the provision of Coaching services, including the consequences of any psychological, physical and/or emotional stress and/or discomfort caused/caused directly or indirectly within the Meeting, or within the entire Coaching Period. The Client (or a person designated by him) acknowledges that Coaching may be physically and/or mentally demanding, and therefore declares that he undertakes Coaching at his own risk and peril.
If any third party raises any claim against the Coach for compensation for damages or other material or non-material harm arising in connection with Coaching, the Client (or a person designated by him) is obliged to reimburse the Coach for all costs incurred in connection with such claim, including any compensation for damages and lost profits.
The Coach does not provide any guarantees that the coaching methods used during the Meetings or throughout the entire Coaching Period will be effective and that they will ensure the desired Coaching goals for the Client (or the person designated by him/her). The Client (or the person designated by him/her) acknowledges that the results of the Meetings or throughout the Coaching Period are uncertain, as these results depend on many circumstances that cannot be predicted. The Coach does not provide any guarantees for the outcome of the Coaching in any way.
Ordering Coaching and Formation of the Contract
The Coach provides Coaching services on the basis of a Contract, which, unless otherwise agreed by the Coach and the Client, is concluded on the date of payment of the fee for Coaching. Payment of the fee represents a binding expression of the Client’s will to conclude a Contract with the Coach, whereby by paying the fee the Client confirms that he has familiarized himself with the GTC and that he agrees with their content in full. The Client is obliged to immediately inform the (third) person designated by him to whom the Coaching services are to be provided of these GTC.
The Coach concludes a Contract with the Client based on the Coaching order, whereby the order may be delivered to the Coach in writing, in person, by post to the address of the Coach’s place of business specified in Article I. point 1. of the GTC or by e-mail to the address specified in Article I. point 1. of the GTC. The order may also be delivered to the Coach orally, or by telephone (or as an SMS), at the telephone number specified in Article I. point 1. of the GTC. The order may also be made via the Coach’s website: https://janakuricova.com/.
Based on the order for Coaching services, the Coach will agree with the Client (or a person designated by him) the date and place of the initial Meeting, at which they will agree on the basic conditions for the further provision of Coaching services, in particular the definition of the needs and goals of Coaching, the expected length of the Coaching period and the amount of remuneration for each Meeting. At the initial meeting, the Coach will provide the Client (or a person designated by him) with the data necessary for the payment of the remuneration for the provided Coaching services, and at the same time inform the Client (or a person designated by him) about these GTC and the obligation to familiarize themselves with them before paying the remuneration for the Coaching services. The Initial Meeting is free of charge.
Coach is obliged to inform the Client (or a person designated by him) about these GTC and their content, as well as about their location on Coach’s website, or to provide them for inspection.
Remuneration and payment terms
The Coach provides Coaching services for a fee, with the amount of the fee being determined based on an agreement between the Coach and the Client.
The remuneration is provided to the Coach in advance, for each individual Meeting. Any remuneration provided in advance to the Coach is considered non-refundable, and the Client (or the person designated by him) may use the unused part of the remuneration as credit for other Coaching services provided by the Coach, while the Coach will determine the final date – the deadline for choosing these services; the above does not apply to cases of termination of the Contract according to these GTC.
In the event of failure to pay the fee properly and on time, the Coach is entitled to cancel the Meeting and not continue providing Coaching services.
At the initial meeting, the Coach will provide the Client (or the person designated by him) with the information necessary for payment of the fee. If necessary, the Coach will issue the Client a so-called advance invoice.
After payment, the Coach will issue a proper invoice to the Client.
All tax documents are sent by Coach electronically to the e-mail address provided by the Client, with which the Client agrees. Payment of the fee is understood as the crediting of funds to Coach’s account specified on the invoice.
Confidentiality
The Coach is obliged to maintain confidentiality regarding any confidential information provided to her by the Client (or a person designated by the Client) in the course of providing Coaching services, and this obligation continues even after the termination of the Contract. The Coach is obliged to take all appropriate measures that can be reasonably required of her to protect confidential information and may not disclose it to any third party without the consent of the Client (or a person designated by the Client).
The Client (or a person designated by him) is not authorized in any way to use, reproduce or publish, or otherwise make available to third parties any procedures, techniques, presentations, methodologies, precedents, materials or know-how that the Coach uses within the framework of Coaching.
Protection of personal data
The controller of personal data pursuant to Article 4 point 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the “GDPR”) is Coach (hereinafter also referred to as the “Controller”), whose contact details are provided in Article I. point 1. of these GTC.
Personal data of the Customer (or a person designated by him) are data relating to an identified natural person or an identifiable natural person who can be identified directly or indirectly, in particular on the basis of a generally applicable identifier, another identifier, such as a name, surname, identification number, location data, or online identifier, or on the basis of one or more characteristics or signs that constitute his physical identity, physiological identity, genetic identity, psychological identity, mental identity, economic identity, cultural identity or social identity.
The operator collects the following personal data: titles, first name, last name, phone number and e-mail address.
The personal data controller has not appointed a data protection officer.
The Operator processes personal data that was provided to it or that it obtained based on the fulfillment of an order for Coaching services.
The Controller processes personal data necessary for the performance of the Contract.
The legal reason for processing personal data is:

– performance of the Contract pursuant to Art. 6 (1) (b) GDPR,

– the legitimate interest of the Controller in providing direct marketing pursuant to Art. 6 para. 1 letter f) GDPR.

The purpose of processing personal data is:

– processing an order for Coaching services and exercising the rights and obligations arising from the contractual relationship between the Customer and the Operator; when placing an order, the above-mentioned personal data are required, which are necessary for the successful processing of the order, the provision of personal data is a necessary requirement for the conclusion and performance of the Contract, without the provision of personal data, the Contract cannot be concluded or fulfilled by the Operator,

– sending commercial offers and carrying out other marketing activities.

There is no automatic individual decision-making by the Controller within the meaning of Article 22 of the GDPR.
The operator stores personal data:

– for the period necessary to exercise the rights and obligations arising from the contractual relationship between the Customer and the Operator and to assert claims from these contractual relationships,

– for the duration of the legitimate interest.

After the personal data retention period expires, the Controller will delete/destroy the personal data.
The operator will not provide personal data to any other persons (e.g. subcontractors).
The operator does not intend to provide personal data to a third country (a country outside the EU) or an international organization.
Under the conditions set out in the GDPR, the Client (or the person designated by him) has:

– the right to access your personal data pursuant to Article 15 GDPR,

– the right to rectification of personal data pursuant to Article 16 GDPR, or restricted processing pursuant to Article 18 GDPR,

– the right to erasure of personal data pursuant to Article 17 of the GDPR,

– the right to object to processing pursuant to Article 21 GDPR and

– the right to data portability pursuant to Article 20 GDPR.

The client, or a person designated by him, has the right to file a complaint with the Personal Data Protection Office if he believes that his/her right to personal data protection has been violated.
The Controller declares that it has taken all appropriate technical and organizational measures to secure personal data. The Controller has taken technical measures to secure data repositories and personal data repositories in paper form, secure/encrypted access to e-mail, regular system updates, regular system backups.
Complaints procedure
This complaint procedure regulates the procedure for filing a complaint regarding Coaching services offered and provided by Coach.
The Complaints Procedure is binding on both Coach and the Customer and is part of these GTC.
The Complaints Procedure contains information on the scope, conditions and method of making a complaint, including information on where the complaint can be made.
Coach handles consumer complaints in accordance with the relevant legal regulations of the Slovak Republic.
The Client has a legitimate complaint regarding (i) the quality of the Coaching services provided or (ii) the accuracy of the invoices billed for the Coaching services provided.
The Client is obliged to file a complaint without undue delay after the reason for filing a complaint has arisen. When filing a complaint, the Client is obliged to provide the Coach with basic information to identify the defect in the Coaching service.
The Customer may file a complaint in writing by sending/delivering the complaint to the address of Coach’s place of business specified in Article I. point 1. of the GTC or by e-mail by sending it to the e-mail address specified in Article I. point 1. of the GTC. The Customer may also submit a complaint or other initiative to the contact addresses in question.
When the Client files a complaint, Coach is obliged to inform the Client of his/her following rights pursuant to Act No. 40/1964 Coll. Civil Code, as amended:

– If the defect is remediable, the Client has the right to have it remedied free of charge, in a timely manner and properly. The Coach is obliged to remedy the defect without undue delay. Instead of remedying the defect, the Client may request the replacement of the Coaching service, or if the defect concerns only part of the Coaching service, the replacement of part of the service, if this does not result in unreasonable costs for the Client in relation to the price of the Coaching service or the severity of the defect. The Coach may always replace the defective Coaching service with a flawless one instead of remedying the defect, if this does not cause the Client serious difficulties.

– If the defect is irremovable and prevents the Coaching service from being properly used as a defect-free service, the Client has the right to exchange the service or has the right to withdraw from the Contract. The same rights belong to the Client if the defect is removable, but the Client cannot use the service properly due to the recurrence of the defect in the Coaching service after its correction or due to a larger number of defects. If other irremovable defects are involved, the Client has the right to an appropriate discount on the price of the Coaching service.

Based on the Client’s decision on which of the rights under the previous point of these GTCs to exercise, Coach is obliged to determine the method of complaint, immediately, in complex cases no later than three (3) working days from the date of filing the complaint, but in justified cases no later than thirty (30) days from the date of filing the complaint.
The Coach will handle the complaint immediately, in justified cases the complaint may be handled later, however, the handling of the complaint may not take longer than thirty (30) days from the date of the complaint. After the expiry of the period for handling the complaint, the Client has the right to withdraw from the Contract or has the right to exchange the Coaching service for a new service.
When making a complaint, the Coach is obliged to issue the Customer with a confirmation of the complaint immediately, or without undue delay, but at the latest together with a document confirming the complaint. The confirmation of the complaint does not have to be delivered if the Customer has the opportunity to prove the complaint in another way.
The Coach is obliged to issue a written document confirming the resolution of the complaint no later than thirty (30) days from the date of filing the complaint.
Termination of the Contract
The contract can be terminated:

– by agreement between the Coach and the Client,

– withdrawal of the Coach or the Client for legal reasons, as well as for reasons specified in these GTC,

– by failure to pay the fee for the following Meeting.

The Contract also terminates upon the termination of the Coach or the Client without a legal successor.
Alternative dispute resolution
The purpose of this article of the GTC is to inform the Customer (consumer) about the possibilities and conditions for alternative resolution of disputes arising in connection with the Contract and its performance.
Alternative dispute resolution is a procedure of an alternative dispute resolution entity, the aim of which is to achieve an amicable resolution of the dispute between its parties, i.e. between Coach and the Client. The Client may resolve its dispute with Coach through alternative dispute resolution.
The body (subject) of alternative dispute resolution, in accordance with generally binding legal regulations, is the Slovak Trade Inspection, to which the Client may turn.
The customer can find out about the conditions and platform for alternative dispute resolution at this link.
The customer may submit a proposal to initiate alternative dispute resolution through an alternative dispute resolution platform pursuant to Article 14(1) and (2) of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes) (OJ L 165, 18.6.2013), link to the platform here.
Change of GTC
The Coach is authorized, if necessary, to unilaterally change these GTC, and is obliged to immediately inform the Client about this change to the GTC.
If the Customer does not agree with the proposed change to the GTC, he has the right to withdraw from the Contract, effective as of the date of entry into force of the notified change to the GTC.
The Customer is obliged to demonstrably notify Coach of the intention to terminate the Contract due to the notified change to the GTC no later than five (5) business days from the date of notification of the intended change to the GTC by Koučka. Otherwise, the Customer agrees to the notified change to the GTC without reservation.
Final provisions
These GTC enter into force and effect on 07.08.2025.
Legal relations between the Coach and the Client (or the person designated by him) not regulated by these GTC are governed by the law of the Slovak Republic. The applicable law is the law of the Slovak Republic.
These GTC lose their validity and effectiveness on the date of entry into force and effectiveness of later GTC.
The current GTC are published twenty-four (24) hours a day on the Coach website and are available in printed form at the address of Coach’s place of business.
These GTC are drawn up in Slovak and English; in the event of any discrepancies or conflicts between the Slovak and English language versions, the Slovak language version shall prevail and be binding.
Any disputes will be resolved preferentially out of court, through negotiations or mutual agreement. If Coach and the Client fail to resolve their disputes out of court, these entities are entitled to resolve disputes in court in accordance with the relevant applicable legal regulations of the Slovak Republic.
If any provision of the GTC becomes invalid, ineffective or unenforceable to a limited extent, the remaining provisions shall remain in full force and effect. In such a case, Coach shall replace such provision with a valid, effective and enforceable provision that differs as little as possible from the principles agreed in these GTC while maintaining the economic and legal purpose and meaning of the replaced provision, and the Customer shall be notified of such change to the GTC in advance, including the date on which the change comes into effect.